Company Policy
ESTIMATES:
–––We do not mind providing you with an estimate for the work needed, however, this is just an estimate and may
not always be accurate. In most cases, after the work has started, there are unseen charges (i.e., adjustments to your artwork
that did not meet or follow Colorfast art specifications). If this should occur, we will of course cease all work immediately, contact
you and advise you of the problem and the charges if applicable. We're sure you'll agree that it makes sense to insist that we
not be liable for performing services not quoted in the original estimate. All quotes are good for 90 days.
PROOFS:
–––A black & white paper proof will be faxed at no charge. Changes in text that need to be made, which are not the error
of Colorfast will be billed at $75.00 (T) per hour, 1/4 hr. minimum. A $10.00 (R). charge will apply for each additional proof.
A color sample proof card is recommended on custom orders. See appropriate page for charge. We reserve the right to
send a color sample proof whenever necessary.
PROOF APPROVAL:
–––Signed proofs must be received by the factory before work can proceed. No phone approvals accepted. Customer is
responsible for any & all errors that may have been overlooked on a signed proof. Production time starts after proof approval
has been received by factory and all elements of the order
(i.e., variable info or PINS) have been received in house.
CUSTOM SIZES, SHAPES & DESIGNS:
–––If you would like us to produce an item which does not appear in this our website, please contact
the factory for a custom quotation.
CANCELLATION CHARGE/CHANGES:
–––Customer will be required to pay for all work completed until the time of the cancellation or change.
UNDER/OVER RUNS:
–––We reserve the right to ship 5% over or under the quantity ordered. This will be considered as
fulfillment of the order and will be charged accordingly.
SHIPPING:
–––All shipments are made using either Federal Express. Shipments F.O.B. plant.
A $7.50 C.O.D. charge will be added to all orders shipped C.O.D.
LIABILITY:
–––Merchandise becomes customer property upon delivery to shipping carrier.
Packages insured up to $100.00. Additional insurance may be purchased upon request.
EMAIL/PHONE ORDERS:
–––Must be confirmed by faxing or mailing the original P.O. to factory with order confirmation
written, along with a 50% deposit. We will not be held responsible for orders not confirmed.
PAYMENT TERMS:
–––All orders require a 50% deposit unless credit has been established. NSF checks will be
charged a $20.00 service fee. We accept Visa & MC as forms of payment. Please call customer service
for a credit card authorization form.
IN BETWEEN QUANTITY PRICING:
–––In between quantities are prorated.
RETURNS: Claims must be made within 10 days of receipt of goods.
Please call factory for a RMA #.
RIGHTS TO PROMOTION:
–––Unless indicated on P.O. or in writing, Colorfast reserves the right to use any items
produced in displays, flyers, catalogs, ads, and for other promotional uses.
RUSH ORDERS:
–––Rush orders are accepted. A rush charge of 25% will be applied to your order. Call for production schedule.
–––TRADEMARKS & COPYRIGHTS:
Colorfast assumes that all artwork, copy & other material submitted for printing including logos
customer has requested from our stock art is being used in full compliance with all applicable laws regarding usage.
Customer agrees to assume any liability resulting from claims against Colorfast for infringement
of trademarks, copyrights, patents & personal rights.
TAX:
–––All California customers will be charged California sales tax unless a resale certificate is sent with order.
SAMPLES & CATALOGS:
–––Sales catalogs & random samples will be provided at no charge. We reserve the right to limit quantities.
All prices in this website are subject to change without notice.